Terms Of
Service

These Terms of Service govern your booking and use of services provided by CIBA, a basketball training company operating in the greater Los Angeles area. By booking the Initial Evaluation, purchasing a coaching package or otherwise using our services, you agree to these Terms. If you do not agree, do not book or use the services.

Section 01

Services

CIBA provides one-on-one basketball training delivered in person at our studio in the Conejo Valley. Every engagement begins with a paid Initial Evaluation. Coaching packages are scheduled in recurring weekly cadences and delivered by a dedicated trainer assigned for the duration of each package.

Section 02

Eligibility

Services are intended for athletes age 18 and older. Athletes under 18 may participate only with the written consent of a parent or legal guardian, who agrees to these Terms on the minor's behalf and accepts financial responsibility for all fees, scheduling decisions and conduct during sessions.

Section 03

Booking And Scheduling

The Initial Evaluation and all subsequent sessions are scheduled through our online booking platform. Session times are confirmed at the moment of booking. You are responsible for arriving on time, prepared and ready to train. Late arrivals do not extend session length and do not entitle you to a refund or credit.

Section 04

Fees And Payment

The Initial Evaluation fee is $150, paid in full at the time of booking. Coaching package pricing is shared after the Initial Evaluation and confirmed in writing before the package begins. Add-on services are billed at the rates confirmed at the time of booking. All fees are charged in United States dollars through the payment methods supported by our booking platform.

Section 05

Initial Evaluation Refunds

The Initial Evaluation fee is $150, paid in full at the time of booking through our online booking platform. The fee secures your appointment slot on the calendar and covers the trainer's preparation, the in-person evaluation itself and the programming notes generated from the evaluation.

Cancellation Window

The Initial Evaluation fee is fully refundable when you cancel the appointment at least 48 hours before the scheduled start time. The 48-hour window is calculated from the moment your cancellation is recorded through the booking platform, not from when you intended to send it. Cancellations made less than 48 hours before the scheduled start time are not eligible for a refund and the full fee is forfeited.

Reschedules

You may reschedule the Initial Evaluation at no cost up to 48 hours before the scheduled start time, subject to availability on our calendar. A reschedule submitted inside the 48-hour window is treated as a same-day cancellation for refund purposes and the original fee is forfeited. To book a new slot after a forfeited cancellation, a new Initial Evaluation fee must be paid.

No-Shows

Failure to attend the Initial Evaluation without notice is treated as a same-day cancellation. The full fee is forfeited and no refund will be issued. Late arrivals do not extend the session; the appointment ends at the originally scheduled end time.

Refund Processing

Eligible refunds are issued to the original payment method used at booking. Refunds typically post within five to ten business days of an eligible cancellation, subject to the processing times of the card network or issuing bank. We do not issue refunds in cash, by check or to a payment method other than the one used at the time of booking.

CIBA-Initiated Cancellation

In the event that CIBA cancels your Initial Evaluation for trainer illness, facility closure or any other reason on our side, you may either reschedule at the next mutually available time at no cost or receive a full refund of the fee. CIBA is not responsible for travel, accommodation or other incidental expenses related to a canceled appointment.

Chargebacks

Initiating a chargeback or payment dispute for the Initial Evaluation fee without first contacting CIBA to resolve the issue may result in suspension of access to all current and future services.

Section 06

Coaching Package Cancellations

Coaching packages are sold as a fixed number of one-on-one sessions delivered on a recurring weekly cadence with your dedicated trainer. Package fees are paid in full before the package begins and are non-refundable once the package is active. The package fee secures dedicated trainer time, calendar capacity and ongoing programming for the duration of the block.

Per-Session Cancellation Window

You may cancel or reschedule any individual session within an active package at no cost up to 48 hours before the scheduled start time, subject to availability on your dedicated trainer's calendar. Rescheduled sessions must be completed within the active package and before the package end date.

Inside The 48-Hour Window

Sessions canceled or rescheduled less than 48 hours before the scheduled start time are forfeited. The session credit is consumed, no make-up session is offered, no replacement appointment is scheduled and no refund or credit is issued for the forfeited session. The 48-hour rule applies regardless of the reason for the late cancellation, including personal scheduling conflicts, work commitments, transportation issues or weather.

No-Shows

Failure to attend a scheduled session without notice is treated as a same-day cancellation. The session credit is forfeited and no refund or credit is issued.

Make-Up Sessions

Forfeited sessions cannot be recovered. Sessions may not be extended in length, bundled into longer sessions, transferred to another athlete, transferred to another trainer or applied against a future package. The fixed number of sessions in your package is determined at booking and is the maximum number of sessions available under that package.

Package Pauses

Packages are not paused for personal scheduling reasons, including travel, work, school, family commitments or routine illness. Sessions inside the active package must be scheduled and completed before the package end date. Sessions not used by the end date are forfeited and no refund or credit is issued.

Documented Injury Or Illness

In the event of a serious injury, surgical procedure or extended illness that prevents safe training, CIBA will pause the active package upon receipt of documentation from a licensed physician confirming the condition and the recovery timeline. A medically documented pause extends the package end date by the length of the pause and preserves any unused session credits. No refund is issued for the paused time.

CIBA-Initiated Cancellation

If CIBA cancels a scheduled session for trainer illness, facility closure, weather or any other reason on our side, the session credit is not forfeited. We will reschedule the session at the next mutually available time, including beyond the original package end date if necessary.

Trainer Continuity And Changes

Dedicated-trainer continuity is a core operating principle of CIBA. In the rare event that your assigned trainer is no longer available for the duration of your package due to long-term illness, departure from CIBA or other circumstances outside your control, we will offer either a transfer to a new dedicated trainer assigned by CIBA or a prorated refund of unused sessions, at your election.

Termination For Cause

Packages terminated by CIBA for serious or repeated breach of Section 07 (Session Conduct), non-payment, falsified information or other serious violation of these Terms are forfeited. No refund or credit is issued for unused sessions when a package is terminated for cause.

Voluntary Withdrawal

If you choose to stop training mid-package for any reason other than a medically documented condition under this Section, the remaining session credits are forfeited and no refund is issued. Voluntary withdrawal does not reset the 48-hour cancellation rules for sessions already scheduled in the booking platform.

Section 07

Session Conduct

Training is delivered in a professional environment. You agree to follow trainer instructions, treat staff and other athletes with respect and refrain from disruptive or unsafe behavior. CIBA reserves the right to end any session at any time and to terminate continuing services in the event of a serious or repeated breach of conduct. No refund or credit will be issued for sessions terminated for cause.

Section 08

Health And Fitness To Participate

You represent that you are physically able to participate in basketball training and high-intensity physical activity. You agree to disclose to your trainer any injury, illness, medical condition, medication or other circumstance that could affect your ability to train safely. You agree to update your trainer immediately if any of these conditions change during your engagement.

Section 09

Assumption Of Risk

Basketball training and physical performance work carry inherent risks, including but not limited to muscle strain, joint injury, falls, contact with surfaces or equipment, dehydration, exhaustion and other physical harm. You voluntarily assume all such risks of participation. You acknowledge that no trainer, staff member or facility can eliminate the risk of injury.

Section 10

Release Of Liability

To the fullest extent permitted by law, you release CIBA, its owners, trainers, employees, contractors, agents and affiliates from any and all claims, demands, damages, actions and causes of action of any kind arising from or related to your participation in any session, your presence at the training studio or your use of our services. This release does not extend to injury or loss caused by the gross negligence or willful misconduct of CIBA or its personnel.

Section 11

Media Release

CIBA may photograph or record sessions for internal review, programming documentation and marketing purposes, including social media, the company website, promotional materials and partner content. By participating in training, you grant CIBA a non-exclusive, royalty-free, perpetual and worldwide right to use your name, likeness and footage of your sessions in these contexts. You may opt out of marketing use at any time by notifying your trainer in writing. The opt-out applies prospectively and does not require CIBA to remove or modify materials already published.

Section 12

Client Photography And Recording

You may capture personal video or photographs of your own training for personal use and social sharing. Filming or recording of other athletes, trainers or staff requires their consent. Recording, copying or distributing proprietary drills, programming documents, methodology materials or other CIBA content for redistribution, instructional purposes or commercial use is prohibited.

Section 13

Intellectual Property

All training methodology, programming, evaluation outputs, content, trademarks, logos, designs and materials produced by CIBA are the property of CIBA and are protected by applicable intellectual property laws. Nothing in these Terms grants you any ownership interest in this intellectual property. You may not reproduce, distribute, modify or commercialize CIBA materials without prior written consent.

Section 14

Privacy

Information you provide is handled in accordance with our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy describes what information we collect, how we use it and the choices available to you.

Section 15

No Guarantees Of Outcomes

Athletic outcomes depend on effort, health, injury history, competitive level, coaching history and many factors outside our control. CIBA makes no representation or guarantee about specific athletic, competitive, recruiting, scholarship, professional or contractual outcomes. Past results of other clients are not a guarantee or prediction of your results.

Section 16

Limitation Of Liability

To the fullest extent permitted by law, the total liability of CIBA arising from or related to these Terms or your use of our services is limited to the total amount paid by you to CIBA in the twelve months preceding the event giving rise to the claim. CIBA is not liable for indirect, incidental, consequential, special, punitive or exemplary damages, including but not limited to loss of opportunity, loss of earnings or emotional distress.

Section 17

Indemnification

You agree to indemnify, defend and hold harmless CIBA, its owners, trainers, employees, contractors, agents and affiliates from any claim, loss, damage, liability, cost or expense (including reasonable attorneys' fees) arising from your breach of these Terms, your violation of any law, your conduct during sessions or your use of our services.

Section 18

Termination

CIBA may suspend or terminate your access to services at any time for breach of these Terms, non-payment, serious or repeated conduct violations or conduct that endangers staff or other athletes. Fees paid for forfeited sessions are not refundable in the event of termination for cause. You may terminate your relationship with CIBA at any time by ceasing to book sessions, subject to the refund and cancellation terms above.

Section 19

Changes To These Terms

We may update these Terms from time to time. The current version is the version posted on this page, dated above. Material changes will be communicated to active clients in writing before the change takes effect. Continued use of our services after a change takes effect constitutes acceptance of the updated Terms.

Section 20

Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles. Any dispute arising from or related to these Terms or your use of our services will be brought exclusively in the state or federal courts located in Ventura County, California, and you consent to the personal jurisdiction of those courts.

Section 21

Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid or unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its original intent.

Section 22

Entire Agreement

These Terms, together with the Privacy Policy and any written package or service agreements between you and CIBA, constitute the entire agreement between you and CIBA and supersede any prior agreements or understandings related to the same subject matter.

Section 23

Contact

Questions about these Terms can be submitted through the contact form on the Contact page or by mail to:

CIBA
DNA Sports Academy
1011 Rancho Conejo Boulevard
Thousand Oaks, CA 91320
United States